Help & FAQs

Creating your Yaff page is simple:

1. Click Create your Yaff page from the homepage and sign up for an account.
2. Choose a unique username - this becomes your page URL (e.g. yaff.com/yourname).
3. Fill in your profile details: name, bio, and a profile photo.
4. Connect your Stripe account to start receiving payments.
5. Start creating content - posts, videos, or ebooks.

Your page is live as soon as you sign up, so you can share it straight away even while you're still getting set up.

Yaff is free to sign up and there are no monthly fees. We take a small percentage of the payments you receive - so we only make money when you do. You can see full pricing details on our pricing page.

Yaff is available to creators in any country supported by Stripe. Supporters (people buying your content or memberships) can be from anywhere in the world. If you're unsure whether your country is supported, Stripe's supported countries list is the best place to check.

To add or update your profile photo:

1. Go to Settings → Profile from your dashboard.
2. Click on the profile photo area and select an image from your device.
3. Crop or adjust if prompted, then save.

We recommend a square image of at least 400×400 pixels for the best result. JPG or PNG formats work best.

Head to Settings → Profile to update your name, bio, and any other details about yourself. Your bio appears on your public Yaff page and helps supporters understand who you are and what you create. Keep it authentic - people connect with real stories.

You can update your username in Settings → Profile. Keep in mind that changing your username changes your page URL, so any existing links to your page will no longer work. We recommend choosing a username you're happy with from the start and sticking with it.

Connecting Stripe lets you receive payments directly from supporters. Here's how:

1. From your dashboard, go to Settings → Payments.
2. Click Connect with Stripe. You'll be taken to Stripe's website.
3. If you already have a Stripe account, sign in. Otherwise, create one - it only takes a few minutes.
4. Follow Stripe's prompts to verify your identity and add your bank account details.
5. Once complete, you'll be redirected back to Yaff and your account will be connected.

You won't be able to sell content or receive support payments until Stripe is connected and your account is fully verified.

Payments go directly to your connected Stripe account. Stripe typically pays out to your bank account on a rolling basis (usually every 2–7 days depending on your country and account settings). You can view your payout schedule and history directly in your Stripe dashboard, which you can access from Settings → Payments → Stripe Dashboard.

Payments are processed by Stripe, so supporters can pay using all major credit and debit cards (Visa, Mastercard, American Express, and more). The available payment methods may vary slightly by country.

Stripe requires identity verification before you can receive payouts. If your account shows as unverified, go to your Stripe dashboard and look for any outstanding action items - Stripe will tell you exactly what's needed (usually a photo ID and/or proof of address). Once you've submitted the required information, verification typically takes a few minutes to a couple of business days.

Yaff supports three types of paid content:

• Posts - Written articles, updates, or stories with text and images.
• Videos - Hosted video content that supporters can stream.
• Ebooks - PDF or document files that supporters can download.

You can also offer memberships - recurring subscriptions that give supporters access to all your content for a monthly fee.

To create a post:

1. Go to your dashboard and click New Post (or New Content).
2. Choose Post as the content type.
3. Add a title, write your content, and upload a cover image if you like.
4. Set a price - or set it to free if you want all visitors to be able to read it.
5. Click Publish to make it live on your page.

Yes! You can set any piece of content as free or paid. Many creators use free content to give new visitors a taste of what they do, and reserve their best work for paid supporters. It's a great way to grow your audience and convert followers into paying supporters.

Memberships let supporters pay a recurring monthly fee in exchange for ongoing access to your content. To set up a membership:

1. Go to Settings → Memberships in your dashboard.
2. Click Create Membership Tier.
3. Set a name, description, and monthly price for the tier.
4. Supporters who join will be charged automatically each month and will get access to all content included in that tier.

You can create multiple tiers at different price points to give supporters options.

To upload a video:

1. Go to your dashboard and click New Content.
2. Choose Video as the content type.
3. Add a title and description.
4. Click the video upload area and select your video file.
5. Wait for the upload to complete - larger files may take a few minutes.
6. Once uploaded, the video will be processed and optimised for streaming. This usually takes a few minutes.
7. Set a price and click Publish.

We support all common video formats including MP4, MOV, and MKV. MP4 (H.264) is the recommended format for the fastest upload and processing times.

There is no strict file size limit, but very large files (over a few GB) may take longer to upload and process. For best results, export your video at the highest quality you're comfortable uploading - we handle the optimisation and compression for streaming automatically.

Yes, completely normal. After you upload a video, it goes through a processing step where it's transcoded and optimised for streaming at different quality levels. This typically takes a few minutes for shorter videos, and up to 15–30 minutes for longer or higher-resolution files. You can leave the page - we'll have it ready for you when you come back.

Videos on Yaff are delivered as streams rather than downloadable files. Supporters can watch your videos on any device with a browser, but the videos aren't offered as direct downloads. This helps protect your content.

You can view all your supporters from Dashboard → Supporters. This shows you everyone who has bought your content or joined a membership, along with their subscription status and join date.

Yes! Yaff has direct messaging so you can send messages to individual supporters. You can also create Chat Groups - group chats that members of a particular tier can join. This is a great way to build community and give your paying supporters a more intimate space to connect with you.